COVID-19 Announcement
Dear Outpost Guests,
Your health and wellbeing remain our top priority. Here are steps we’re taking to keep guests and employees safe during these uncertain times.
- We are maintaining our high standards of cleanliness. Professional cleaners are used after each stay and all linens are laundered at a commercial-grade laundry facility with high-temperature sanitization. Disinfectant cleaning products are used and extra care is taken with all surfaces and touch points.
- We are encouraging our entire community, including Outpost guests, to exercise recommended social distancing practices and we’re asking any Outpost employee or partner who feels ill to stay home.
- Our in-house maintenance team is focusing primarily on critical guest needs. Other requests may be delayed or denied if distancing is not possible. Our teams follow contact-free practices and will leave items outside of your door whenever possible.
- Hot tubs, pools, gyms, and other common areas within complex buildings may have limited or no access at this time.
Cancellation policy
- Our updated cancellation policy for all future bookings is a full refund ten (10) days prior to your arrival. Now you can book with peace of mind in these uncertain times.
- For any cancellations of reservations made through Outpost prior to March 15, 2020 we are providing a credit to be used in the same unit for the full value of the booking. Credits can be used towards future reservations and are valid for one year. If a future credit is not convenient for you we are also able to offer a 50% refund.
- If you booked on any other online travel sites such as Airbnb, HomeAway, or Booking.com please reach out to them directly.
- If you have questions about an upcoming booking please email us at reservations@outpostwhistler.com
We will continue to monitor the situation and follow guidance from the Canadian Government, the World Health Organization, and the CDC. We’ll update you with future developments.
All the best,
Sarah & the Team at Outpost
