The health of our guests is a top priority. Learn more about our response to COVID-19
Learn about our response to COVID-19

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Booking Information

  • Worry-Free Cancellation Policy

    Book with confidence & peace of mind.

    - 100% refund if cancelled at least 60 days before the arrival date.
    - 75% refund if cancelled at least 45 days before the arrival date.
    - No refund if cancelled less than 45 days before the arrival date.

    Any add-on travel insurance fees may not be refundable.

    Cancel your reservation for any reason. No questions asked.

  • Payment Terms

    - 60 days before the arrival, 25% of the reservation total will be due.
    - 45 days before the arrival, the remaining balance will be due.

  • Travel Insurance

    Outpost has partnered with Rental Guardian to provide guests with an option to purchase travel insurance to protect against unforeseen circumstances. Please visit to get a quote and more information about travel insurance options.

  • Accidental Damage Protection

    We know, accidents happen! As part of booking with Outpost, you will be charged a small one-time fee that provides guests protection from accidental damage that may occur during your stay. Coverage is provided for things such as carpet spills, broken glasses or kitchenware, and stains on furniture.

    Studio/1 Bedrooms $23 fee for $500 in coverage
    2 Bedrooms $34 fee for $750 in coverage
    3 Bedrooms $44 fee for $1,000 in coverage
    4 Bedrooms $59 Fee for $1,250 in coverage
    5 Bedrooms $89 Fee for $1,500 in coverage

  • Pre-Authorization

    A pre-authorization (temporary hold) of $500.00-$2,000.00 (depending on property size) will be taken in the event of any damages or fines sustained to the vacation property by negligence or intentional damage. If the property has been left in a satisfactory state then the pre-authorization will be released within 7 days from your departure date.

  • Minimum Age to Book

    The minimum age to make a booking is 25-30 years old (depending on the property) and the person making the booking must be present at the time of check-in and throughout the duration of the stay.

  • Check-In/Check-Out

    Check-in is at 4:00 PM.
    Check-out is at 10:00 AM.

    Early arrival or late departure may be arranged, pending other reservations and the housekeeping schedule.

  • Maximum Number of Guests

    The number of guests that exceed the standard occupancy set per unit are subject to a $35.00 (plus tax) charge per person per night.

  • Pets

    You love them and so do we but pets are not permitted in the unit except as specifically authorized in the property description and your reservation. If your pet is permitted in the unit, a non-refundable one-time pet fee of $75.00 (plus tax) per pet will be charged.

  • No-Smoking

    No smoking of any kind is permitted in the unit, on balconies or patios or on the complex property.

  • Parking

    In general, most (not all) of our rental units come with one free parking spot for the duration of your stay. Oversized vehicles over 6'8" usually will need to be parked offsite.

  • Outpost Partner Discounts

    Outpost has partnered with multiple local Whistler companies that offer discounts to our guests. This includes discounts on ski rentals, bike rentals, various activities such as Ziplining, Snowmobiling, Snowshoeing, Vallea Lumina, Scandinave Spa, and many more! Get in touch if you want to find out more.

  • Payment Methods

    We accept all major credit cards including, American Express, Visa, Mastercard, and Discover Card.

    All prices are listed and processed in Canadian Dollars.

  • Taxes

    All lodging charges are subject to federal (GST 5%), provincial (PST 8%) and local taxes (MRDT 3%).